IT Infrastructure Services
Aryashan Technology delivers reliable IT help desk services, drawing on over a decade of industry expertise. We provide multi-level support (L1, L2, L3) along with proactive infrastructure monitoring and maintenance, customized to align with each client’s specific operational needs.
Why Choose Aryansh Technology
- 10+ years of experience delivering reliable and efficient IT help desk services.
- Over 15 years in the IT industry, offering end-to-end technology solutions across various domains.
- Strategic partnerships with leading technology providers, including Microsoft, AWS, ServiceNow, Oracle, and Adobe.
- A strong team of 100+ certified IT professionals with diverse technical expertise.
- Our IT specialists hold industry-recognized certifications
- Quality-first approach supported by an ISO 9001-certified quality management system, ensuring consistent service delivery through mature internal processes.
- Data protection and security guaranteed by an ISO 27001-certified security management framework, ensuring safe handling of client information.
Help Desk Services by Aryashan Technology
Our IT help desk services are designed to resolve and proactively prevent technical issues faced by your employees or end users. Our goal is to ensure a stable, responsive, and smoothly functioning IT environment.
Help Desk Consulting
We offer strategic consulting to help you build or improve your IT help desk. Starting with a thorough feasibility assessment, we guide you in selecting the right service delivery model, forming the right team structure, and outlining cost-effective solutions.
Help Desk Outsourcing
Aryashan offers remote help desk services based on ITIL principles, designed to deliver dependable support at all levels. We handle Level 1 (basic user issues), Level 2, and Level 3 (advanced technical support) efficiently to ensure a responsive and user-friendly support experience.
Customer Service Desk
Our customer service desk acts as a single, unified point of contact for your clients, aimed at improving user satisfaction and engagement. With a structured case management system, self-service capabilities, and support across multiple channels—such as chat, email, and phone.
Outsourced Network Operations Center (NOC)
Aryashan’s outsourced NOC services offer around-the-clock infrastructure monitoring along with Level 2 and Level 3 technical support. We detect and address issues proactively, minimizing downtime and maintaining the operational integrity of your IT environment.
Outsourced Technical Support
We deliver outsourced technical support that focuses on rapid incident resolution and long-term problem prevention. Our approach includes identifying root causes and continuously monitoring your IT systems to detect potential issues before they impact operations.
Managed Help Desk Services
Aryashan is ready to take full ownership of your IT help desk function. From designing the service framework and managing all user support levels (L1 to L3) to continuously monitoring.
Our Help Desk Support Process
At Aryashan Technology, each incoming support request follows a structured workflow to ensure efficient resolution and continuous improvement.
Issue Submission
- Users report issues via email, phone, chat, or ticket portal.
- Tickets are automatically or manually generated upon submission.
Ticket Classification & Prioritization
- Tickets are reviewed and categorized based on severity and impact.
- Routine issues (Level 1) are auto-assigned; complex ones (Level 2/3) go to specialists.
Issue Resolution
- Support engineers investigate and resolve assigned issues.
- Cases requiring deeper expertise are escalated promptly.
Customer Communication
- Users are kept informed throughout the ticket lifecycle.
- Final updates and resolutions are clearly communicated.
Root Cause Analysis & Prevention
- Post-resolution analysis helps identify underlying causes.
- Recommendations are shared to avoid similar future incidents.
Continuous Improvement
- Feedback, performance data, and workflows are reviewed regularly.
- Ongoing enhancements are led by Aryansh Technology’s support and project management teams.
Why Going for IT Help Desk Services
40-70%
fewer user errors
90%
User Satisfaction Score